Shipping and Health Guarantee
That is why every dragon we ship travels using temperature controlled, stress minimizing methods, and arrives backed by a live arrival guarantee, because a dragon should reach you exactly as healthy as it left us.
The Process
From the moment your order is confirmed to the moment your dragon is in its new enclosure, every step is built around keeping it warm, calm, and safe.
Each dragon is packed in a breathable, secure liner inside an insulated shipping box, with warm or cool packs added depending on the season and route so the inside of the box stays in a safe range regardless of the weather outside.
We ship using overnight, live animal approved service only, and we check the forecast for both the origin and destination before every shipment. If temperatures on either end look unsafe for travel, we hold the shipment and reschedule for the next safe window rather than risk the trip.
You will receive a tracking number as soon as the box ships, along with the expected delivery window. We ask that someone be home to receive the box right away, since a dragon should never be left sitting on a porch.
Open the box right away and place your dragon straight into its prewarmed enclosure. Give it a quiet hour or two to settle before offering food or handling, most dragons perk up quickly once they feel the warmth of their new basking spot.
In Plain Language
Every dragon we ship is covered by a live arrival guarantee. Here is exactly what that means.
Your dragon is guaranteed to arrive alive and alert. If it does not, and the terms below are met, we will work with you on a replacement dragon or a refund.
Someone must be available to receive the box as soon as it arrives and bring it inside immediately. Leaving a live shipment sitting outside is not covered.
Please take clear photos or a short video of the box and your dragon at the moment of opening, before any handling. This is what allows us to act quickly on your behalf.
Reach out the same day your dragon arrives. Prompt reporting is what makes it possible for us to help right away rather than after the fact.
We Have Got You
Shipping issues are rare, but if something ever feels off when your dragon arrives, here is exactly what to do.
Move your dragon into its prewarmed enclosure right away, or somewhere warm in the meantime if the enclosure is not quite ready.
Take photos or video of the box and your dragon exactly as received, before any handling or adjustments.
Message us with your photos and a short description of what you are seeing. The sooner we hear from you, the faster we can help.
Depending on what you are seeing, that might mean quick care guidance or working through the guarantee together. Either way, you will not be handling it alone.
Shipping Nationwide
Over 150 clients have welcomed a Golden Scale dragon into their home, in every state we ship to.
We are happy to walk through the process before you ever commit, or you can start browsing who is currently available.