Because we sell living animals rather than physical goods, our return process works a little differently than a typical online store. Here is exactly how it works.
Bearded dragons cannot be shipped back and forth the way a typical product can, so we do not offer returns in the traditional sense once a dragon has safely arrived and been confirmed healthy. Instead, our live arrival guarantee is designed to catch and resolve any problem at the point it actually matters, the moment your dragon arrives.
If your dragon arrives showing signs of injury or serious distress from transport, contact us the same day with clear photos or a short video. We will work with you directly on a resolution, which may include a replacement dragon or a refund, depending on the specific situation.
Same day contact matters here. Because this guarantee covers the condition of your dragon on arrival, claims made several days later are much harder for us to properly evaluate.
Because a reservation holds a specific dragon and removes it from availability to other buyers, we are unable to offer a refund for a simple change of mind once an order is placed. If you have any doubt about a dragon, its morph, or its care needs, we would much rather answer those questions before you order than after.
Deposits made to hold a specific dragon are generally non refundable, since that dragon is removed from sale for other interested buyers during the hold period. Exact terms for your reservation will always be confirmed with you directly before any deposit is taken.
If a health concern develops after the initial arrival window that you believe relates to how your dragon was raised or shipped, contact us regardless. We take our reputation for healthy dragons seriously and will always talk it through with you, even outside the immediate arrival guarantee window.
If anything about your order or your dragon's arrival needs attention, do not wait, reach out right away so we can help quickly.